Refund policy

Returns
Returns for refund or replacement are allowed for broken or damaged goods. To be eligible for return, the customer must send notification of damaged or broken goods to the seller at klair@crystalrainbowwholesale.com within 3 days of receiving the damaged or broken goods. Notification must include a photo of the goods and the original packaging and a copy of your original invoice. Please indicate in the email whether you would like a refund or a replacement of the product. Please note that replacement with the same product is not always guaranteed, as stock may not be available, and an alternative product may need to be chosen.

To complete the return, the customer must send the damaged or broken goods to the following address no later than 30 days after receiving the goods:

Crystal Rainbow, PO Box 493, Meadows, SA 5201

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Refunds will not include the cost of original shipping, and returns will be shipped at the customer's expense. The customer may claim with Australia Post for these costs.